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  1. UGENE
  2. UGENE-6646

SWISS-PROT remote database is not accessible from UGENE on 32-bit Windows

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 33
    • Fix Version/s: 34
    • Component/s: Basic-Other
    • Environment:

      Windows 32-bit, 64-bit

    • Story Points:
      3
    • Sprint:
      DEV-34-5, DEV-34-6
    • Affect Type:
      Userdefined

      Description

      Scenario:

      1. Select "File > Access remote database" in the main menu.
      2. Select "SWISS-PROT" database. Enter "Q9IGQ6" Resource ID. Set a path to an empty folder. Accept the dialog.
        Expected result: file "Q9IGQ6.txt" has been downloaded and saved to the folder selected on the step 2. This file is opened in UGENE.
        Actual result: the download task fails with the following error: 
        [ERROR][15:37] Task \{Download remote documents} finished with error: Subtask \{Load remote document and add to project} is failed: Cannot find Q9IGQ6 in SWISS-PROT database: Cannot get data from: 'https://www.uniprot.org/uniprot/Q9IGQ6.txt'

      This happens because of too old SSL libraries in our 32-bit packages on Windows. Update the libraries. Check if 64-bit libraries should also be updated.

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            Assignee:
            atiunov Aleksey Tiunov [X] (Inactive)
            Reporter:
            atiunov Aleksey Tiunov [X] (Inactive)
            Assigned Tester:
            Svetlana Samoilenko
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: